* Free Shipping on all orders over the value of Rs.2,500.
* We charge Rs.200 on all orders under the value of Rs.2,500.
* Orders placed by 4:00 PM (Pakistan Standard Time) will be shipped the same day via Registered Courier Service.
* Orders received after 4:00 pm will be dispatched the next day.
* Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day.
* Delivery time is between 4 to 7 working days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or our mega sales events.
* We will deliver to the home or office address indicated by you when you place an order.
* We cannot deliver to PO boxes. All deliveries must be signed for upon receipt. We will try at least twice to deliver your order at the address indicated by you.
* If you have any questions you can contact us at 0310 6507566 or email us at firstname.lastname@example.org
Return of goods is at the user’s cost. We suggest you return your product using your domestic postal service on a standard shipping method, although we suggest you obtain a proof of postage and keep your paperwork until we have acknowledged receipt of your package. Please ensure you fill out this form and include it inside your pack.
* Items must be returned within 15 days of receipt of your goods. This includes return transit time to our warehouse. Items must be unworn and unwashed and have all original tags attached. We cannot accept items that have distinct odours or signs of wear and tear. We assess all returns on this basis and if your item fails this assessment it will be returned to you.
* If you wish to exchange for a different size please clearly mark the required size in the space provided on the returns form.
* If you consider your items to be faulty please first contact our customer services department on email@example.com and give a brief description of the fault, and location of the fault providing photographic detail if you feel this is relevant. It may not always be necessary for you to return your faulty goods to us, and we will evaluate this at the time and on a case by case basis.
* Faulty good claims must be made within the 30 day period. Anything beyond the 30 days will be considered normal wear and tear of use and can be subject to denial.
* The returns parcel remains your responsibility until the goods are received and booked back into our warehouse.
* Once we have received your package into our warehouse and it has been processed you will be informed of what action is being taken.
* Exchanges are sent out on a standard service (not an express service)
* Exchanges can only be made up to the original value of the goods purchased.
* Your shipping costs are non-refundable.
* We do not accept returns/exchanges for sale/clearance items.
* Returns can take 2-4 days to process. We reserve the right to return the items to you based on any of the terms outlined in our policy, goods will be returned to you in the same condition they are received in. Whilst every effort will be made to replace any stock with like for like product under certain circumstances your preferred product may not be in stock. In this instance, Irongear reserves the right to issue a refund or credit to the value of the original product value. The product must also pass all other returns criteria.